Money-back guarantee: terms

DRAFT · not final

Save more than you paid us in your first year, or get every dollar back.

Measured with the tax rates locked in your report, so a tax-rate increase never counts against you.

We can't control the Board's decision. This is a promise about your money, not the outcome of your appeal.

When we refund

We'll refund every dollar you paid us for the property and tax year (the Complete Tax Savings Analysis, the Playbook, and the Comparable Sales Evidence Report, or the bundle, net of any credit) if all of these are true:

1. Your order includes the Comparable Sales Evidence Report (on its own or in The Playbook + Evidence Report). The Playbook on its own has no guarantee.
2. Your report estimated yearly savings of at least 2 times what you paid us (for example, $398 or more on $199). Your report's "Your guarantee numbers" box says whether it qualifies.
3. You filed your appeal by your county's deadline.
4. You filed our report with your appeal application. In Chester County, whose rules ask for evidence at the hearing instead, you brought 3 copies of our report, plus 1 set of front and rear photos of your home, to your hearing.
5. You attended your hearing, or used Bucks County's written Option 1.
6. Where we offer the free hearing-ready update (every county where we sell the report, except Bucks County's written Option 1), you requested it by entering your hearing date, and you sent or brought the hearing-ready version to the Board (the updated sales, or our note that your original report still stands). If we don't deliver it by its due date, this condition is waived. Bucks County's written Option 1 is exempt.
7. You send us the Board's decision letter within 60 days of the date on the letter.

And your actual first-year savings are less than the total you paid us. When your report is delivered we lock your current assessment, the full millage (county, municipal and school, each with its source year) and the total you've paid us for the property and tax year. Actual first-year savings = (your current assessment − the new assessment in the Board's decision notice) × the total millage locked in your report. A tax-rate increase never counts against you. Your report's "Your guarantee numbers" box shows the total you paid, the locked millage, and the savings you need to beat.

Limits

• Not available in Delaware County.
• One refund per property per tax year.
• The refund covers what you paid us; it doesn't cover county filing fees, appraisals or other costs.
• We can't control the Board's decision. This is a promise about your money, not the outcome of your appeal.

How to ask for a refund

Use the refund request form: enter your order ID from your confirmation email and attach the Board's decision letter. A person reviews every request against these terms and replies by email.

Terms version g-draft-2026-10-22e. PA Tax Crushers and our broker are not attorneys and do not provide legal advice or represent you in your appeal.